Ashford and St Peter's Hospitals NHS Trust - building high performing teams through coaching

The Board subsequently approved the business case for a second programme to develop strong internal team coaches within the organisation. The first cohort has now successfully completed their training.

Louise is clear about the impact: “I believe the internal coach development programme has been one of the most powerful elements in developing the Trust’s coaching culture. We are equipping senior managers and clinicians to lead their teams in building stronger relationships and holding better quality conversations. They have the skills to be more autonomous in managing complex change and solving problems. It has been immensely empowering for the coaches”

Louise, who participated in the programme herself, says, “The training from Lane4 has been rigorous. We’ve met regularly as a group during the year-long programme, creating personal portfolios of evidence in the interim. It’s significant that four senior doctors completed the programme, quite a commitment given their workload, demonstrating that they saw the value of the training. All of the participants felt they had learnt invaluable new skills, helping their colleagues to unlock their potential, and critically helping teams to learn together rather than being told what to do. We are determined to keep the momentum going and integrate what we have learnt into our day-to-day work.”