Anglian Water operates in a world that is changing radically, with a complex regulatory framework and intense pressure to drive down water consumption and preserve the natural environment. As Phil Brown, Head of People Development, observes, “We’re one of the few industries where we put a lot of energy into encouraging people not to use our product.”
One of the many challenges currently facing Anglian Water is the opening up of the water utility market in April 2017, bringing increased competition. Commercial customers can now consolidate multiple contracts in different parts of the country into a contract with a single provider.
Building high-performing teams
Against this backdrop, Anglian Water recognised the need to develop inspirational leaders who could survive and thrive in a time of change, and bring their teams along with them. The outcome was the 2-year Transforming our Leadership programme. Lane4 was selected to create and run the complete programme, comprising an inspirational launch event, 5 residential workshops and 3 leadership conferences.
Phil comments, “We knew the experiential approach of Lane4 and their partner Loughborough University would resonate with our delegates’ engineering bias and help them apply their learning immediately.”
